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太平洋汽车保险公司

2015-02-10 09:13未知 编辑:admin 点击: 次 快照地址:查看

公司简介(2014年版)

太平洋保险在线服务科技有限公司(以下简称“太平洋保险在线”)成立于2012年1月。作为太平洋保险集团旗下的全资子公司,太平洋保险在线充分运用互联网及移动互联网新技术,打造建设线上面向分散型客户的智能综合服务平台。从而改善客户界面,提升客户体验,满足客户全方位、多元化的保险及生活服务需求。

关怀客户个性需求,保险资讯服务全覆盖

太平洋保险在线以客户需求为导向,根据客户的社会角色、保险需求、人生阶段和理财规划等个性化需求,提供跨产、寿、投资、养老等多产品和服务的定制化的投保策略;同时,根据客户多接触点的行为信息,实现个性化的页面展示和产品、服务推荐,并支持跨平台服务流程对接,从而为客户提供个性化的综合保险服务解决方案,是客户可以信赖的保险服务导购专家。

改善客户操作界面,线上线下沟通无障碍

太平洋保险在线提供互联网、移动互联网(APP、微博、微信)、电话等多样化接入方式,为客户构建立体的沟通平台,确保实现客户投保需求与公司销售渠道无缝对接,线上、线下沟通快捷、方便、无障碍。尤其,紧跟新技术浪潮,一方面搭建移动社交媒体平台,通过“太平洋保险在线商城”、“太平洋直销车险”和“太平洋保险e服务”微信群,为客户提供线上预约、购买、支付、查询、资讯等多形式服务;另一方面推出定制化视频呼叫中心,通过视频为客户提供立体、生动、专业的互动保险服务。

提升客户终极体验,生活保险全方位关联

太平洋保险在线以提升客户体验和忠诚度为己任,打造“一个太保,共同家园”的统一的线上客户俱乐部“太保家园”。通过网站和移动端为线上会员提供包括生活百科资讯、在线问答、话题投票等功能的全新交互平台,并结合会员专属活动,提供专业化和全方位的客户关怀服务。全新的“太保家园” 将全面升级客户界面体验,注重与客户互动沟通,注重产寿服务的融合,线下积分和线上成长值的融合,提供顺畅亲和、便捷智能的保单服务和增值服务,打造会员专属的个性空间,为其提供完美、尊荣的线上体验。

创建保险生活广场,提供高品质生活服务

太平洋保险在线推出金融保险行业首家B2C和O2O相结合的生活服务电子商务平台——“生活广场”(www.601601.com),致力于紧密结合保险主业,向客户提供专业的服务和商品。平台拟计划建设汽车养护、健康养生、旅游票务、生活服务、精品购物等频道,满足客户多层次、多元化的需求。目前,太平洋保险生活广场正在快速拓展产品与服务品类,完善操作流程,优化界面体验,推动太平洋保险与客户全方位的互动,成为太平洋保险在线面向分散型客户建设智能综合服务平台的重要组成部分。

Company Introduction(2014 Version)

Pacific Insurance Online Service Co., Ltd.(hereinafter referred to as the "CPIC Online") was established in June 2012.By leveraging on the internet and mobile technology, CPIC Online has an intelligent and user-friendly service platform in place to offer tailor-made products and services to a wide range of customers.

Taking Care of the Individual Needs of Customers

We offer customized products and services on property and life insurance, investment, pensions and etc. to help the customers to meet their financial needs in different life cycles. We aim to break communication barriers to provide more personalized solutions of comprehensive insurance services.

Facilitating Online and Offline Communication

We make every effort to ensure that the customers have free, fast and seamless accession to our services through internet, telephone, mobile and social media(Apps, Wechat and Weibo), and our salespersons will follow up and attend to every details of the customers’needs. Furthermore, we have launched three Wechat Groups, namely “CPIC Online Shopping Mall”, “CPIC Direct Motor Insurance” and “CPIC E-Service”, which provide all-round services covering online quotation, booking, enquiring, payment and information check. As part of our innovative move, a video call center has been put into use to facilitate communication with our customers.

Optimizing the Customer Experience

We have established an online customer care center called “CPIC Home”. It provides comprehensive information together with online interactions of Q&A and voting.An upgraded version of “CPIC Home”, with the features of more active online-offline communications and integration, greater intelligent and value-added services, will be rolled out to bring premium services to our customers.   

Providing Outstanding Customer Service

We have launched an e-commerce platform (www.601601.com) with professional service and excellent products to satify the needs of our customers. The paltform has channels like autocare services, health maintenaces, travel ticking, life service, shopping and many others yet to come. It is our very first attempt into e-commerce besides our traditional insurance business. As an integral part of CPIC intelligent online platform, to provide oustanding customer service is our promise.